Terms and Conditions

DEFINITIONS AND INTERPRETATIONS

In these terms and conditions:
Reference to “we” and “us” is a reference to Alberg and Austin.
Reference to “you” is a reference to the purchaser of the Goods from us.

PRICE

The price of Goods quoted on our website includes VAT (Value Added Tax).
The cost of packaging and postage/carriage is shown separately and payable separately from the price of the Goods.
All published prices are subject to change at any time without notice.

ORDERING GOODS ONLINE

You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

PRIVACY

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

PAYMENT

All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
Payment online will be made by credit or debit card. In all cases, delivery will not occur until we are satisfied that the payment has been made.

DELIVERY

We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

CANCELLATION

You will have a right to cancel an order within 7 working days from the date that you receive the Goods. Cancellation must be confirmed to us by notice in writing.
You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. You will be responsible for collection charges.
We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other reasonable costs we incur in connection with the return of the Goods.
In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

WARRANTIES AND LIABILITY

We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
We will not have any responsibility for any damage which occurs to the Goods after delivery.
We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

NOTICES

If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these are to be sent to sales@albergandaustin.com and you must send them so as to return an acknowledgement of receipt.

FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.

INTELLECTUAL PROPERTY

Where the Goods include designs or works of art, prepared by a designer or artist, Alberg and Austin owns the copyright in those works. You have no right to make any copies or adaptations of any of those Goods.

DISPUTES

If there is a dispute, which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.

Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

GOVERNING LAW

These Terms and the Contract between us are governed by English law.

COPYRIGHT

The content of this website is the copyright of Alberg and Austin unless otherwise stated. You may copy or use any page or document for your own personal purposes or send it on to someone known to you solely for information and free of charge but only on the condition that (a) you make it clear that copyright belongs to us, (b) your use of any such material is not misleading and (b) it is not used for any commercial purposes. Unauthorized use of any materials on the website that violates any of these conditions or any relevant copyright, trademark and other laws could result in legal proceedings.

LINKS TO THRID PARTY WEBSITES

Alberg and Austin may provide links to third party websites but we do this as a convenience to users of this site. We do not control or accept any responsibility or liability for third party websites or their content.